FAQ

We’ve been repairing vacuum equipment for over 50 years. We use only high-quality parts and time- tested repair procedures by factory trained technicians. We back up our repairs with a one-year warranty.  So, really, the question is why WOULDN’T you choose Vacuum Pump Repair USA?

When comparing us with other companies, check a few things: How long have they been in business? How long is their warranty? If you want an overhaul / rebuild, are they completely rebuilding the pump, including vanes, etc.- the items in a major repair kit? Or is it a minor repair? We do it right the first time, and back it up with a full one-year warranty.

One year against failure of parts or labor. Our full warranty policy is here.

Outside factors such as contamination are not covered.  See our full policy here.

Yes, we’d be happy to help you isolate the problem over the phone or email.

Complete our safety declaration sheet, include with your pump and ship in or call for local pickup. Once your equipment is received, we will evaluate it and contact you a.s.a.p. (after 50 years, we know most repairs are urgent!) with a detailed, written quotation of repair for your consideration.

 Yes, 90.00 , but it is waived when the repairs are approved.

Yes, we won’t repair a pump that’s not worth the cost to you. We will recommend a new or rebuilt replacement if that is more cost effective. If you buy the replacement, we waive the original estimating fee.

Orange County, San Diego County, Los Angeles County, Riverside County, San Bernardino County. We also receive equipment from all over the United States.        

That depends on your application. Some pumps last 15 or more years before they need to be rebuilt. Other, dirtier applications may need to be rebuilt after 2 years. Either way, regular oil changes (if oil filled type), and using intake filters and / or cold traps will increase service life greatly.

Please see information here or give our office a call to discuss. 

Change your oil. This can be done more often than necessary, but like we say, change your oil too much and you waste some oil – don’t do it enough and you waste a whole pump.

When air is moving toward your pump, as it is when you are evacuating a vacuum or oven, it is nearly impossible for anything to go the opposite direction. However, after the oven or chamber is evacuated, your system is in the ‘molecular flow’ range. This means that there is so little air flow left in the system that the remaining molecules could flow either direction. The reason this is a potential problem is that oil molecules could float ‘upstream’ from your pump all the way up into your oven or chamber, and cause contamination.

Both are high quality pumps. The have the same ultimate vacuum. The difference is the Edwards displaces 8 CFM more air, meaning it will obtain its ultimate vacuum sooner. However, that is only if the intake line is not restricted, which it is on most vacuum ovens. Because the intake track on the vacuum oven usually cannot flow the same amount of air as the Edwards pump, the real useable CFM of the pump is restricted down to close to that of the Alcatel pump. So, the pumps will do a comparable job. One thing to consider, because the Alcatel is a smaller pump, it is less expensive, which makes it a better value.